Quality assessment and performance improvement tools and models.
| . | Tool/Model . | Purpose . |
|---|---|---|
| 1. | Brainstorming | To establish a common method for a team to efficiently generate many problem solving ideas |
| 2. | Flow Chart | To allow a team to identify the actual steps and activities in a process or system for possible improvements |
| 3. | Histogram | To show a graphical presentation of frequency distribution over a range of values |
| 4. | Pareto Chart | To spotlight the most important source of the problem using the bar charts. Data points are listed in descending order |
| 5. | Fishbone-Cause and Effect Diagram | To allow a team to explore and graphically display all of the possible causes related to a problem |
| 6. | Line Graph | To study observed data for trends over a period of time |
| 7. | Scatter Diagram | To identify the possible relationships between two different sets of variables |
| 8. | Control Chart | To identify sources of variation within the statistically calculated limits using a line graph |
| 9. | Benchmarking | To continuously evaluate an organization’s services and practices against the “best in class” |
| 10. | FOCUS-PDCA Find a process to improve Organize a team Clarify current situation Understand causes of variation Start the PDCA cycle Plan Do the improvements Check the results Act to maintain the gains | To implement a proactive approach to continuously assess and improve a process or system |
| 11. | FMECA (Failure Modes, Effects, and Criticality Analysis) | To proactively assess systems to identify and prevent failures from occurring. Assigning risk priority score to each vulnerability allows the team to prioritize improvement activities. |
| 13. | RCA (root cause analysis) | To review an occurrence, identify underlying processes that led to the occurrence and implement plans to prevent similar events from occurring |
| . | Tool/Model . | Purpose . |
|---|---|---|
| 1. | Brainstorming | To establish a common method for a team to efficiently generate many problem solving ideas |
| 2. | Flow Chart | To allow a team to identify the actual steps and activities in a process or system for possible improvements |
| 3. | Histogram | To show a graphical presentation of frequency distribution over a range of values |
| 4. | Pareto Chart | To spotlight the most important source of the problem using the bar charts. Data points are listed in descending order |
| 5. | Fishbone-Cause and Effect Diagram | To allow a team to explore and graphically display all of the possible causes related to a problem |
| 6. | Line Graph | To study observed data for trends over a period of time |
| 7. | Scatter Diagram | To identify the possible relationships between two different sets of variables |
| 8. | Control Chart | To identify sources of variation within the statistically calculated limits using a line graph |
| 9. | Benchmarking | To continuously evaluate an organization’s services and practices against the “best in class” |
| 10. | FOCUS-PDCA Find a process to improve Organize a team Clarify current situation Understand causes of variation Start the PDCA cycle Plan Do the improvements Check the results Act to maintain the gains | To implement a proactive approach to continuously assess and improve a process or system |
| 11. | FMECA (Failure Modes, Effects, and Criticality Analysis) | To proactively assess systems to identify and prevent failures from occurring. Assigning risk priority score to each vulnerability allows the team to prioritize improvement activities. |
| 13. | RCA (root cause analysis) | To review an occurrence, identify underlying processes that led to the occurrence and implement plans to prevent similar events from occurring |